• Frequently Asked Questions

    Payment

    Payment varies by type of service and is set with your individual therapist. We accept cash, checks, and credit card. Greene Clinic generally functions on a sliding fee scale. While not all of our providers can offer sliding scale services at any given time, we work hard as a group to provide therapy that is affordable to many and to accommodate the various income levels and resources within the Fort Greene/Clinton Hill community. For clients seeking a reduced fee for services at Greene Clinic, we will ask you to complete a personal budget form along with your other intake materials, in order to collaboratively determine a fair session fee.

    Insurance

    As a group, we are currently out of network, but we are willing to help our clients determine their out of network benefits and to submit claims on their behalf. Some of our individual practitioners are in-network for select insurance, including Aetna Columbia Student Health and Empire BCBS.

     

    In order to determine your insurance out-of-network mental health benefits, we recommend calling and asking:

    • whether you need prior approval or a referral 
    • what is your deductible 
    • at what rate (%) your insurance reimburses you, after you have met your deductible. Often insurance plans will cover 70-80% of session costs. Alternately, ask what your co-insurance is (the percent of each session you’re responsible after the deductible has been met) 
    • whether they reimburse for the reasonable and customary amount 
    • is there a session limit, or alternatively an out-of-pocket maximum, after which they cover the whole session fee.

    Cancellation Policy

    We ask clients who need to miss a session to give as much advance warning as possible, so that we can try to reschedule if possible. Although providers may have different policies, generally missed sessions and cancellations within less than 24 hours of the session time are charged at the full session rate.